Politique d’expédition
Shipping Policy
At Reformesa, we want your order to arrive safely, clearly, and on time. This Shipping Policy explains our shipping costs, processing times, delivery options, and tracking information.
Shipping Destinations
We currently ship to customers in the following regions:
United States
Canada
United Kingdom
Europe
Australia
New Zealand
Shipping availability may depend on the product, delivery address, and carrier service area.
At this time, we do not ship to P.O. boxes, APO/FPO addresses, freight forwarding addresses, or locations outside our available delivery zones.
For large Pilates equipment, some remote locations may require additional delivery confirmation. If we are unable to ship to your address, we will contact you as soon as possible and issue a full refund if the order cannot be fulfilled.
Shipping Options & Costs
We offer two shipping options at checkout.
Free Tracked & Insured Delivery is available for all eligible orders at no cost. This shipping option is free and has an estimated transit time of 7–12 business days after your order has been processed.
Express Shipping is available for $79.95 and has an estimated transit time of 5–8 business days after your order has been processed.
Shipping costs are clearly shown at checkout before payment. There are no hidden shipping fees.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed. Processing time includes order verification, preparation, packing, and handover to the shipping carrier. Orders are processed Monday through Friday, excluding weekends and public holidays.
Estimated Total Delivery Time
Estimated total delivery time includes both order processing time and carrier transit time.
For Free Tracked & Insured Delivery, the estimated total delivery time is 8–15 business days. This includes 1–3 business days for processing and 7–12 business days for transit.
For Express Shipping, the estimated total delivery time is 6–11 business days. This includes 1–3 business days for processing and 5–8 business days for transit.
Delivery times are estimates and may vary depending on your country, delivery address, carrier delays, customs processing, weather conditions, holidays, high-demand periods, or other circumstances outside our control.
Tracking Information
Every order includes tracking. Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Please allow 24–48 hours for tracking information to update after shipment.
Large Item Delivery
Some Reformesa products, including Pilates reformers and larger Pilates equipment, may ship in large or heavy packages. Delivery may be handled by a parcel carrier or freight carrier depending on the product size and delivery address.
Please make sure your shipping address is complete, correct, and accessible for delivery. Large item delivery does not include assembly, installation, or in-home setup unless clearly stated on the product page.
Customs, Duties, and Import Fees
For eligible international orders, all applicable duties, import taxes, customs fees, VAT, and other required import charges are included in the order total shown at checkout. This means you should not be required to pay additional import duties, customs charges, or tax fees to receive your Reformesa order after it has shipped.
If a courier or customs office asks you to pay an additional import-related fee upon delivery, please contact us before making any payment so our support team can review the issue and help resolve it.
Please note that any optional charges not related to import duties or taxes, such as failed delivery fees, address change fees, storage fees, or charges caused by incorrect customer information, may remain the customer's responsibility.
Incorrect Shipping Address
Please review your shipping address carefully before placing your order. If you entered an incorrect or incomplete address, contact us as soon as possible at hello@reformesa.com.
We will do our best to update the address before shipment, but we cannot guarantee changes after an order has been processed or shipped. If an order cannot be delivered because of an incorrect address provided by the customer, additional shipping or return costs may be the customer's responsibility.
Delayed Packages
If your order is delayed beyond the estimated delivery window, please contact us at hello@reformesa.com and we will help you check the shipment status with the carrier.
Lost Packages
If your package appears to be lost in transit, please contact us so we can investigate with the shipping carrier. If the carrier confirms the package is lost, we will help arrange a suitable solution, which may include a replacement or refund depending on the situation.
Damaged Packages
Please inspect your order when it arrives. If your item arrives damaged, contact us within 48 hours of delivery at hello@reformesa.com. Please include your order number, photos of the damaged packaging, photos of the damaged item, and a short description of the issue. We will review the case and help arrange a replacement, refund, or another suitable solution when applicable.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible. Orders can only be changed or canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled and will need to follow our return process.
Contact Us
For any shipping questions, please contact us:
Reformesa (ESIM4HOLIDAY Limited Liability Company)
1007 N Orange St, 4th Floor #5521
Wilmington, DE 19801
United States
Email: hello@reformesa.com
Phone: +971 56 183 1064